If your order is unpaid, you can cancel it and place a new order.

The product’s color, delivery address, promotional code, or other details cannot be modified after an order has been submitted and paid for.

If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee.

Once an order has left the warehouse, it can no longer be canceled. If you are unhappy with your purchase for any reason, you can request a return and place a new order. ( If you request a return after the item has been shipped, you are responsible for the additional shipping fee, wear and tear fee, etc. )

If your order is unpaid, you can cancel it. If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee. Once an order has left the warehouse, it can no longer be canceled. If you request a return after the item has been shipped, you are responsible for an additional shipping fee, wear and tear fee, etc.

Direct Freight Express provides a Track and Trace number so you may check the status of your order once it leaves our warehouse. You can log in to your account. Then click on Tracking No. tab above your order to obtain all your order and tracking information so you can know when to anticipate delivery.

We accept payment via PayPal and Credit Card to ensure the security of your property.

The shipping from DXRacer is FREE. DXRacer USA offers free shipping on all orders to the US territory (excluding Alaska, Hawaii and Puerto Rico) and no minimum purchase is necessary.

Currently, we do not offer exchanges for our products. You can simply return your chair and repurchase it. Do note that there will be an additional return fee. (Refer to our Return Policy for more information)

1) If the item is not shipped, full refund at no extra cost. 2) If the item has already been shipped, returns are not supported.

You can purchase your replacement parts quickly and easily in two ways:

1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.

2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.

·Tilt Mechanism
·Hydraulics
·Armrest
·Wheelbase
·Casters

Watching the assembly video or guide is a must before assembling your DXRacer gaming chair, as it will provide you with important safety information and assembly instructions. The majority of customers require approximately 20 minutes to assemble their chairs.

The majority of the upholstery on DXRacer gaming chairs may be cleaned without any effort when used routinely and not abused. If you chance to spill something while gaming, take off the sleeves of your chair and clean it up with a towel. Visit our blog for more detailed information on maintenance.

DXRacer gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by upholstery, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information. There are 4 easy steps to add your chair to cart: Step 1: Choose your series Step 2: Choose your size Step 3: Choose your upholstery Step 4: Choose your color

The modular parts (cup holder, multifunctional stand, extendable footrest, etc.) are compatible with Master series and Air series. The extendable footrest is also compatible with Craft series. In addition, RGB Exoskeleton is only compatible with Air series.

1)Drifting Series A racer gaming chair for newcomers. Inherited by the best features of racing seats and ergonomic design, Drifting can perfectly match your setup's style and help you dominate the gaming world. 2)Craft Series The best custom gaming chair. Designed with aesthetics in mind, the DXRacer Craft gaming chair infuses your setup with new vitality. It features a stereoscopic pattern that is flawlessly embroidered to bring gamers visual beauty. Enjoy the beauty of art and unmatched comfort. Every Craft is a masterpiece. 3)Martian Series Smart electric gaming chair for the one who values intelligent and user-friendly experiences. It makes you feel like you're floating in space!

The DXRACER gaming chairs come in three sizes (Regular/L, Plus/XL and Super Plus/XXL) to allow you to find the perfect fit for your body. If you're in between sizes, go up a size for more space.

1)EPU Leatherette Feel like genuine leather, smooth & supple. After numerous tests, our newest generation of EPU leatherette is more eco-friendly and durable than regular leatherette since it combines the best features of various leatherette samples. 2) Woven Fabric Double-sided softness and resilience make woven fabric not only more long-lasting but also better for your health. 3)Water-resistant Fabric Water-resistant fabric is a high-tech textile that is skin-friendly and highly resistant to water. It requires no additional care. The tight weave and compact structure of the fabric make it more resistant to tearing and wearing. Taking into account various properties, we utilize only premium leatherette and fabric that exceed industry standards. There are distinct upholstery options available on the official website, including PU leather, waterproof fabric, EPU leatherette, microfiber leather, etc. Choose the one with the features that are most essential to you.

Scientific research show that the angle of 135 degrees is considered as a safe recline angle for gaming chairs. According to numerous DXRacer Lab studies and tests, if the recline angle is above 135 degrees, the user will be at risk of falling.

Previous to this, DXRacer's predecessor was a corporation specializing in the design and manufacturing of racing seats. In 2006, the world's first gaming chair ("Formula" series) was launched by DXRacer , ushering in a whole new era in the history of the gaming industry and creating a myth of gaming chairs. Formula series backrest also inherits the original cool appearance of racing seats and continue to be innovative.

NO. RGB Exoskeleton is only compatible with Air series. It is not compatible with other DXRacer chair series or other chair brands.

The manufacturing time depends on the specific quantity and the complexity of the embroidery design. Generally, it is within 30 days.

If you need samples, we can provide either an embroidered leatherette sample or a gaming chair sample. (Since this is a custom item, the sample cost will be calculated separately.)

Customization is only available for the Drifting and Craft Series. Non-Customization Options: Customization options are not available for the headrest, EPU leatherette type, and DXRacer logo on our Drifting and Craft Series gaming chairs. Customization Options: Colors of EPU Leatherette, UV printing design, embroidery patterns, colors of stitching lines and your logo.

You can provide your design (3D images in FBX format) within our customization range to meet your needs. Alternatively, we can design the gaming chair for you for free until you are satisfied.

The minimum order quantity is more than 10 gaming chairs, with no upper limit.

Log in to our Customized Service page or Contact DXRACER page to fill out our forms. We will get in touch with you as soon as possible.